Privacy Policy

01About this policy

This Privacy Policy describes the proposed handling of personal information by Satya Group (“we”, “us” or “our”) in connection with https://satyagroup.co/ and enquiries about our machinery, products and services.

It covers website visitors, prospective customers and people who contact us by email, telephone, website forms or linked messaging services. Third-party websites and services have their own privacy policies.

Before publication: confirm the full legal name of the business responsible for personal information. “Satya Group” is used here as the website’s trading name.

02Information we collect

Information you provide

When you submit the website’s enquiry form, you are asked for your name, phone number, email address, enquiry subject and message. You may also provide your company name, location, machinery requirements or other details when requesting a quotation or support.

Please do not send passwords, payment-card details, government identification documents or other sensitive information through a general enquiry form.

Technical information

Depending on the website’s hosting and enabled tools, technical records may include an IP address, browser and device information, request time, referring page and pages requested. The exact collection must be confirmed with the hosting and website providers.

The supplied homepage includes Google Analytics (loaded through Google Tag Manager), Ahrefs Analytics and newsletter processing through FormSubmit. Confirm the settings, technical data collected, provider terms and any other tools before publication.

03How information is used

Subject to confirmation of our actual processes, information is used as needed to:

• Respond to enquiries and provide quotations, product details or requested catalogues.
• Discuss machinery specifications, factory visits, installation and service requirements.
• Manage customer communications, orders and after-sales support.
• Operate, maintain and protect the website and investigate misuse.
• Maintain business records and meet applicable legal obligations.

Any promotional communication should be sent only where permitted by applicable law and with consent where required. You can ask us to stop promotional messages using the contact details below. Necessary replies about an active enquiry or transaction may still be sent.

Before publication: confirm which uses apply, the applicable legal grounds and how marketing permission and opt-outs are recorded.

04Cookies and third-party embeds

Cookies are small files stored on your device. The supplied homepage contains Google Analytics and Ahrefs Analytics scripts. The cookies, identifiers and storage used depend on provider behaviour and configuration and have not been audited in this draft.

The homepage also contains a Google Maps embed, a YouTube video link and links to WhatsApp and social networks. Embedded services may receive technical information when a page loads; services you open may receive information when you follow their links. Their own privacy policies apply.

You can manage cookies through your browser settings. Blocking some cookies may affect website features. Where required, optional tracking should remain disabled until the visitor has made the appropriate consent choice.

Before publication: add a verified cookie inventory, providers, purposes and durations, and a link to the site’s actual cookie-preference controls if implemented. This HTML page does not install a cookie-consent system.

05Sharing information

Where necessary for the purposes described above, information may be shared with authorised staff and providers supporting hosting, communications, enquiry handling, analytics, customer support or fulfilment. The supplied homepage names Google Analytics, Ahrefs Analytics and FormSubmit. Newsletter requests on these pages are sent through FormSubmit to info@satya.group after you submit the form. Confirm all recipients, their roles and any contractual safeguards before publication.

Information may also be disclosed when required by law or a valid legal process, or where legally permitted to protect rights, safety and security. Any disclosure should be limited to what is necessary and subject to appropriate safeguards.

Before publication: identify actual provider categories and confirm whether any information is sold, rented, shared for advertising or otherwise disclosed. No unverified “we never sell data” claim is made in this draft.

06Data retention

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, administering customer relationships and meeting applicable accounting, legal or dispute-resolution requirements.

Retention periods should account for the nature of the information, the relationship with the individual and any applicable record-keeping obligations. Information should then be deleted, anonymised or otherwise handled in accordance with the approved retention process.

Before publication: specify the adopted retention periods or clear criteria for enquiries, customer records, server logs and backups.

07Information security

Appropriate technical and organisational safeguards should be maintained to reduce the risk of unauthorised access, loss, misuse or disclosure. Safeguards must reflect the information processed and the risks involved.

No website, transmission method or storage system can be guaranteed completely secure. Avoid including unnecessary sensitive information in messages sent to us.

Before publication: validate the safeguards actually implemented and the process for responding to a personal-data incident. This draft does not certify security controls or legal compliance.

08Your privacy choices

Depending on applicable law and the circumstances, you may be entitled to request access to your personal information, correction of inaccurate details, deletion, information about its use or other available remedies. You may also withdraw consent where processing relies on it, subject to applicable requirements.

To make a request or raise a privacy concern, email info@satya.group with the subject “Privacy request”. Explain your request and provide a way to contact you. Please do not include identity documents unless a secure verification method has been agreed.

Requests may require proportionate identity verification. Deletion or other requests may be subject to lawful exceptions, including mandatory record retention. Marketing opt-outs can be requested through the same contact channel.

Before publication: confirm the authorised privacy/grievance contact, request-handling workflow, applicable response deadlines and any legally required complaint or escalation route. The listed email is the website’s general contact, not a verified designated privacy officer.

09Children’s privacy

This website presents industrial machinery and related business services and is not intended for children. A parent or guardian who believes a child has submitted personal information can contact us to request review and appropriate action, subject to applicable law.

Before publication: confirm the relevant age threshold and child-data handling process under the laws applicable to the business.

10International processing

Satya Group is based in Gujarat, India. Depending on the hosting, email and other providers used, personal information may be processed in India or other countries. Applicable safeguards and transfer requirements should be assessed before using providers that process information internationally.

Before publication: confirm the actual processing locations, relevant providers and any required transfer safeguards.

11Updates to this policy

This policy may be updated to reflect changes to the website, business practices or applicable requirements. The approved version should display its effective or last-updated date. Where required, material changes should be communicated through an appropriate notice.

12Contact us

For privacy questions or to request help with your information, use the general contact details below.